Returns & Refund Policy

Effective Date: August 20, 2026
Website: www.auratatva.com

At AuraTatva, we carefully select, pack, and dispatch every product so that it reaches you in the best possible condition. We understand, however, that there may be situations where you receive a damaged, defective, incorrect, or incomplete product.

This Returns & Refund Policy explains the conditions under which a return, replacement, exchange, cancellation, or refund may be accepted for purchases made through www.auratatva.com.

AuraTatva offers products including crystals, crystal jewellery, Rudraksha, Vedic remedies, spiritual accessories, and related products. Many of these products are natural or handcrafted and may have individual variations.

By placing an order on AuraTatva.com, you agree to the terms described in this policy.

1. Return Request Period

If you wish to request a return or replacement for an eligible product, you must contact AuraTatva within 7 days from the date of delivery.

Requests submitted after the applicable return period may not be accepted unless otherwise required under applicable law.

To raise a return or replacement request, please contact us through the Contact Us page available on www.auratatva.com.

Please provide complete order details and sufficient information about the issue so that our team can review your request.

2. Eligible Reasons for Return or Replacement

A product may be eligible for return, replacement, or refund if:

• You received a damaged product.
• You received a broken product.
• You received a product different from the item ordered.
• You received an incorrect size where AuraTatva supplied a size different from the confirmed order.
• An item is missing from the package.
• The product has a significant manufacturing defect.
• The delivered product materially differs from the confirmed order details.
• The parcel appears tampered with and the contents have been affected.

All requests are subject to verification and approval by AuraTatva.

3. Unboxing Video Requirement

Customers are strongly advised to record a complete and continuous unboxing video whenever receiving an AuraTatva order.

For claims involving:

• Damaged products
• Broken products
• Incorrect products
• Missing products
• Empty parcels
• Tampered packaging

AuraTatva may require an unboxing video before approving a return, replacement, or refund.

The video should clearly show:

1. The sealed package before opening.
2. The shipping label.
3. The complete opening of the parcel.
4. The internal packaging.
5. All products received.
6. The damaged, incorrect, or missing-product issue.

The unboxing video should preferably be recorded in a single continuous recording without cuts or edits.

If adequate evidence cannot be provided, AuraTatva may be unable to verify the claim and may reject the request.

4. Natural Products and Natural Variations

Many AuraTatva products are made from natural materials.

Crystals, gemstones, Rudraksha, and similar products are created by nature and therefore no two pieces are always exactly identical.

Natural variations may include:

• Differences in colour
• Differences in shade
• Natural marks
• Internal lines
• Natural cracks
• Mineral inclusions
• Surface irregularities
• Different patterns
• Slight size differences
• Slight weight differences
• Different bead shapes
• Minor texture variations

These characteristics are generally considered part of the natural identity of the product and are not considered defects.

Therefore, return requests based only on natural colour, shape, pattern, texture, inclusion, or appearance differences may not be accepted.

5. Product Images and Actual Appearance

AuraTatva makes reasonable efforts to display product images accurately.

However, the actual product may look slightly different because of:

• Screen brightness
• Mobile or computer display settings
• Photography lighting
• Natural variations
• Camera settings
• Individual characteristics of natural stones

For natural products, the exact colour, pattern, shape, or internal formation may vary from the photograph displayed on the website.

Such minor differences are not normally considered valid reasons for return.

6. Non-Returnable Products

Certain products may not be eligible for return unless they are damaged, defective, or incorrectly supplied by AuraTatva.

These may include:

• Customised jewellery
• Personalised products
• Made-to-order products
• Custom-size products
• Specially prepared products
• Energised products
• Products prepared according to customer instructions
• Products that have been used
• Products that have been worn
• Products that have been altered
• Products with removed or damaged tags
• Products without original packaging
• Products with missing certificates
• Products with missing accessories
• Clearance or final-sale products
• Gift cards
• Digital products
• Digital reports
• Consultation services already completed
• Personalised recommendations already delivered

Any additional restrictions applicable to a specific item may also be mentioned on the relevant product page.

7. Customised and Personalised Products

Customised products are specially prepared according to a customer’s request and therefore may not be eligible for normal returns.

This may include products customised based on:

• Bracelet size
• Ring size
• Mala size
• Stone selection
• Bead combination
• Design
• Engraving
• Personalisation
• Specific customer instructions

Once production or customisation begins, the order may not be cancelled or returned simply because the customer changes their mind.

If AuraTatva makes an error while preparing a customised product, please contact us through the Contact Us page so that the matter can be reviewed.

8. Crystal Products

Crystals are natural materials and may contain unique formations.

Natural crystals may have:

• Small pits
• Natural chips
• Mineral lines
• Colour zones
• Internal inclusions
• Uneven surfaces
• Different transparency levels
• Natural formations

Such natural characteristics do not automatically mean that the product is damaged or defective.

A crystal will generally be considered damaged for return purposes only where there is significant physical damage that occurred during transit or where the supplied product materially differs from the confirmed order.

9. Rudraksha Products

Rudraksha beads naturally vary in:

• Shape
• Colour
• Size
• Texture
• Surface
• Natural lines
• Weight

These variations are natural and cannot normally be treated as defects.

Where a Rudraksha product is supplied with a certificate, report, tag, or other related document, all such materials must be returned with the product if a return is approved.

10. Crystal Jewellery and Accessories

Jewellery products must be returned in their original and unused condition.

A jewellery item may not qualify for return if it shows signs of:

• Wearing
• Scratching
• Stretching
• Alteration
• Resizing
• Chemical exposure
• Perfume exposure
• Water damage caused after delivery
• Missing beads or components
• Damage caused by improper handling

Customers should inspect jewellery shortly after delivery and report any eligible issue within the applicable return period.

11. Conditions for Accepting a Return

Where a return request is approved, the returned product should ordinarily be:

• Unused
• Unworn
• Unwashed
• Unaltered
• Undamaged by the customer
• In its original condition
• In its original packaging
• With original tags attached
• With invoice or order details
• With certificates supplied with the product
• With accessories or complimentary items included with the product

AuraTatva may inspect the returned product before approving the final refund or replacement.

12. Products Damaged During Delivery

If you receive a product that appears to have been damaged during shipping, please contact AuraTatva as soon as possible and within the applicable return period.

You may be asked to provide:

• Order number
• Product photographs
• Packaging photographs
• Shipping-label photographs
• Unboxing video
• Description of the damage

Once the issue has been verified, AuraTatva may offer an appropriate resolution, which may include replacement, exchange, or refund depending on product availability and the circumstances.

13. Incorrect Product Received

If you receive a product different from the product you ordered, please do not use it.

Contact us through the Contact Us page with your order details and clear photographs of the item received.

After verification, AuraTatva may arrange for the incorrect product to be returned and may send the correct product.

If the correct product is unavailable, an appropriate refund may be offered.

14. Missing Item in an Order

If your order contains multiple products and one or more products are missing, please contact AuraTatva immediately.

For missing-item claims, a continuous unboxing video may be required.

Once the claim has been verified, AuraTatva may:

• Dispatch the missing item, or
• Provide an appropriate refund for the missing item.

15. Return Approval

Submitting a return request does not automatically mean that the return has been accepted.

Every request may be reviewed by AuraTatva based on:

• Reason for return
• Product condition
• Order details
• Photographic evidence
• Video evidence
• Product category
• Return eligibility
• Time elapsed since delivery

You should not send a product back until you have received return instructions from AuraTatva.

16. Return Shipping

Return-shipping arrangements depend on the reason for the return.

If a return is approved because AuraTatva supplied:

• A wrong product
• A materially defective product
• A product damaged during delivery
• An incomplete order

AuraTatva may arrange a return pickup or provide appropriate return instructions.

For other approved return cases, return-shipping charges may be borne by the customer unless otherwise communicated by AuraTatva.

17. Return Packaging

Products approved for return should be packed securely to prevent damage during return transportation.

Where possible, customers should use the original:

• Product box
• Protective packaging
• Inner packaging
• Outer shipping packaging

AuraTatva may not be responsible for damage caused because a returned product was packed improperly by the customer.

18. Inspection of Returned Products

Once a returned item is received, AuraTatva may inspect it before approving a refund, replacement, or exchange.

The inspection may verify whether:

• The correct product was returned.
• The product is unused.
• The product is in its original condition.
• The product has been altered.
• Tags are intact.
• Certificates are included.
• Accessories are included.
• Any damage was caused after delivery.

If the returned product does not satisfy the applicable conditions, the return may be rejected.

19. Refunds

Where a refund is approved, AuraTatva will initiate the refund after the return has been received and successfully inspected, where a return is required.

Refunds will generally be made through the original payment method wherever reasonably possible.

The time taken for the amount to appear in your account may vary depending on:

• Your bank
• Payment gateway
• Credit or debit card provider
• UPI provider
• Wallet provider
• Other payment service provider

Any processing time controlled by banks or payment providers is outside AuraTatva’s direct control.

20. Shipping Charges and Refunds

Original shipping charges may not always be refundable.

If a return occurs because AuraTatva supplied an incorrect or eligible defective product, applicable shipping charges may be considered as part of the resolution.

If an eligible return is accepted for another reason, shipping, handling, payment gateway, convenience, gift-wrapping, customisation, or similar charges may be non-refundable where permitted.

21. Cash on Delivery Orders

For eligible Cash on Delivery (COD) refunds, AuraTatva may request suitable payment details from the customer so that the refund can be transferred electronically.

The customer is responsible for providing correct information.

AuraTatva will not be responsible for delays or incorrect transfers resulting from inaccurate information supplied by the customer.

22. Replacement Instead of Refund

In certain cases, AuraTatva may offer a replacement instead of a refund.

A replacement may be provided when:

• The product was damaged during transit.
• The wrong product was delivered.
• The product had an eligible manufacturing defect.
• A product was missing from the order.

Replacement is subject to stock availability.

If the same item is unavailable, AuraTatva may offer another appropriate resolution.

23. Exchange Policy

Product exchanges may be accepted only where specifically approved by AuraTatva.

An exchange may depend on:

• Product category
• Product condition
• Stock availability
• Customer’s reason
• Applicable shipping costs

Natural variation in a crystal or Rudraksha product is not by itself a guaranteed basis for an exchange.

24. Order Cancellation Before Dispatch

Customers who wish to cancel an order should submit a cancellation request as soon as possible through the Contact Us page.

If the order has not yet entered processing, customisation, packing, or dispatch, AuraTatva may be able to cancel it.

However, cancellation cannot always be guaranteed.

25. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If the customer refuses delivery without an eligible reason, shipping and return-related charges may be deducted from any applicable refund where permitted.

Repeated refusal of confirmed orders may also affect the availability of certain payment options for future purchases.

26. Cancellation of Custom Orders

Customised, personalised, made-to-order, or specially prepared products generally cannot be cancelled once preparation or production has started.

If cancellation is requested before work begins, AuraTatva may review the request.

Any costs already incurred for customisation, materials, sourcing, designing, certification, preparation, or similar work may be non-refundable.

27. Change of Mind

AuraTatva may not accept returns simply because:

• The customer changed their mind.
• The customer no longer likes the product.
• The customer expected a different natural pattern.
• The natural stone colour varies slightly.
• A Rudraksha bead has natural variations.
• The product was ordered accidentally but has already been processed or dispatched.

Please review all product descriptions, sizes, photographs, specifications, and other details carefully before placing an order.

28. Incorrect Address or Delivery Information

Customers are responsible for providing a complete and correct delivery address.

If an order is returned because of:

• Incorrect address
• Incomplete address
• Incorrect phone number
• Customer unavailability
• Repeated unsuccessful delivery attempts
• Refusal of delivery

additional shipping or re-dispatch charges may apply.

Original shipping charges may not be refundable in such circumstances.

29. Failed Delivery and Return to Origin

If an order is returned to AuraTatva by the courier as Return to Origin (RTO), our team may contact the customer regarding re-dispatch or cancellation.

Additional shipping charges may apply for re-dispatch.

Any refund for an RTO order may be subject to deductions for applicable shipping or handling charges where permitted.

30. Sale and Promotional Products

Products purchased during:

• Sales
• Promotional campaigns
• Clearance offers
• Special discounts
• Limited-time promotions

may have different return or refund conditions.

Where special conditions apply, they may be mentioned on the relevant product or promotional page.

Products marked as Final Sale may not be returnable unless supplied damaged, defective, or incorrect.

31. Complimentary or Free Products

Products received free of charge as part of:

• Promotional offers
• Bundles
• Gifts
• Buy-one-get-one promotions
• Complimentary offers

may not have an independent refund value.

If a main product from an offer is returned, any complimentary product may also be required to be returned.

If a complimentary item is not returned, its applicable value may be deducted from the refund where appropriate.

32. Certificates and Documentation

Certain crystals, gemstones, Rudraksha, or related products may be supplied with:

• Certificates
• Authentication documents
• Product cards
• Reports
• Tags

If a return is approved, these documents must also be returned in their original condition.

Missing or damaged certificates may affect return eligibility.

33. Spiritual, Healing, and Personal Expectations

AuraTatva products may be associated with traditional, spiritual, cultural, wellness, or personal beliefs.

Individual experiences and expectations may differ.

A product cannot normally be returned solely because:

• An expected spiritual result was not experienced.
• A desired personal result was not achieved.
• A specific financial, professional, relationship, or wellness outcome did not occur.

AuraTatva does not guarantee specific personal or spiritual results from the use of crystals, Rudraksha, Vedic remedies, or similar products.

34. Consultations and Services

Consultations and personalised services may have different cancellation and refund conditions from physical products.

Once a consultation has been completed or a personalised service has been delivered, the applicable service fee may be non-refundable.

If AuraTatva is unable to provide a paid service, an appropriate alternative, rescheduling option, or refund may be provided depending on the circumstances.

35. Abuse of Return Policy

AuraTatva reserves the right to refuse a return, replacement, exchange, or refund where there is reasonable evidence of:

• Return-policy misuse
• Fraudulent claims
• Product switching
• False damage claims
• Repeated misuse of return privileges
• Intentional product damage
• Manipulated photographs or videos
• Returning a product different from the product supplied

Appropriate action may also be taken to protect AuraTatva and its customers from fraudulent activity.

36. Final Decision

All return, replacement, exchange, and refund requests are reviewed individually.

AuraTatva reserves the right to determine eligibility based on:

• This policy
• Product condition
• Available evidence
• Order details
• Applicable product-specific conditions
• Applicable law

Where required by applicable law, statutory consumer rights will continue to apply.

37. Changes to This Policy

AuraTatva may update this Returns & Refund Policy from time to time to reflect changes in:

• Products
• Services
• Shipping practices
• Payment methods
• Business operations
• Legal requirements

The latest version will be published on www.auratatva.com.

Customers are encouraged to review this policy before placing an order.

38. Contact Us

If you have any questions regarding a return, replacement, refund, exchange, cancellation, damaged product, or incorrect order, please contact AuraTatva through the Contact Us page available on www.auratatva.com.

Please include your order details and a clear description of the issue so that our team can review your request and provide appropriate assistance.